Contact Us
Bitcoin Casinos exists to help US players compare crypto casinos honestly, from supported coins and payout speed to how verification actually works at each site. If you have a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with a listed casino, this is where to reach us.
How to Reach the aapisontv.com Team
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days. When writing in, it helps to include:
- The casino name, if your question relates to a specific site we've reviewed
- Whether your enquiry is about a bonus offer, a withdrawal issue, licensing, or something else
- Any screenshots or details that help us understand the situation
We're not able to intervene directly in a dispute between you and an operator, but reader reports genuinely shape how we score and rank sites — including in our About Us page, where we explain who we are and how the site operates.
What We Can and Can't Help With
We're an independent review and comparison resource, not a casino, a payment processor, or a regulator. That shapes what we can realistically do when you contact us.
| You can ask us about | You'll need to contact elsewhere |
|---|---|
| How our ranking methodology works | Your specific account balance or a pending withdrawal |
| Corrections to bonus terms, coin support, or licensing details we list | Identity verification requests from a casino's own support team |
| Suggesting a crypto casino for us to review | Refunds, chargebacks, or deposit disputes with an operator |
| General questions about no-KYC play, wallets, or payout speed | Legal or tax advice specific to your situation |
For account-specific issues — a delayed withdrawal, a bonus that didn't credit, or a verification request you weren't expecting — the casino's own support channel (usually live chat, found on their site) is the right first stop. If a listed operator isn't responding or something feels off, tell us anyway; it feeds into how we review that site going forward.
Reporting a No-KYC or Verification Concern
A number of readers come to us specifically about no-KYC casinos — sites that let players deposit, play, and withdraw with minimal or no identity checks, often up to a certain amount. If a casino we've listed as no-KYC has started asking for full verification, has changed its withdrawal limits, or handled a payout differently than expected, we want to know. This kind of feedback is one of the most useful things readers send us, since verification practices can shift after a review is published.
That said, we don't advise on ways to get around a casino's identity checks, geoblocks, or anti-money-laundering procedures — no-KYC play means a site's own reduced verification threshold, not a method for hiding funds or dodging tax obligations. Any tax questions on crypto winnings should go to a qualified tax professional, not to us.
Feedback That Shapes Our Reviews
Every review on Bitcoin Casinos is based on researching publicly available information about coin support, licensing, bonus terms, and payout policies — we don't hold player funds or process any transactions ourselves. Reader feedback fills in gaps that research alone can't: how a withdrawal actually played out, whether support was responsive, or whether a bonus's wagering requirement matched what was advertised. If you've played at one of the sites we cover, good or bad, sharing that helps keep the rankings honest.
Before You Get in Touch
A few things are worth checking first, since they cover most of what we're asked:
- Bonus and cashback terms — including wagering requirements and time limits — are listed alongside each offer on our rankings, not just in the headline figure
- State restrictions and the legal grey area around offshore crypto casinos for US players are covered on our main comparison pages, since availability varies by state and by operator
- If you're concerned about your own gambling habits, our Responsible Gambling page has tools and the national helpline number
If your question is about something broader — like whether crypto gambling is right for you, or how offshore licensing works — it's worth reading through our existing pages first, since a lot of ground gets covered there in more depth than a single email reply can offer.
A Note on Responsible Gambling
Bitcoin Casinos does not process deposits, withdrawals, or bets — we compare and review third-party operators. Gambling carries a real risk of losing money, and cryptocurrency adds price volatility on top of that. If gambling stops being fun or starts causing problems, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth building your own limits in from the start. All casinos listed on this site are intended for players of legal gambling age in their jurisdiction — 18 or 21 depending on the site and state — and you should confirm your own state's rules before playing.